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How We Protect Your Account and Payment Information

When you open an account with demo slor and deposit through DANA, OVO, GoPay or QRIS, your personal and financial data stays encrypted and separated from the live…

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demo slor How We Protect Your Account and Payment Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have questions about how we handle your data, want to see what information we store, or need to request deletion of your account, our support team in Bandung and Medan offices is ready to help. You can write to us anytime, and we will respond within one business day.

Team online

Email Support

Send a privacy request to our data team at [email protected] and receive a response within 24 hours with details about what we store and how long we keep it.

Live Chat

Open your account, navigate to the help icon in the lobby, and start a chat with our support agent to ask about data retention, cookie settings, or account deletion.

Account Settings

Go to your profile page, select 'Privacy & Data', and download a copy of all information we hold on you, or request permanent account closure anytime.

DATA SECURITY STEPS

How We Keep Your Information Safe

Your account password is hashed before it enters our database, so even our team cannot see it in plain text.

Password Encryption

Your password is one-way hashed the moment you create it; our staff cannot decrypt or retrieve it, only issue a reset link if you forget.

Payment Gateway Security

DANA, OVO, GoPay and QRIS transactions flow through PCI-compliant servers; we do not store your banking credentials on our platform.

Withdrawal Verification

Every withdrawal request is matched to your registered identity and bank account before processing; mismatches trigger a manual review by our compliance team.

Access Logs

We record every staff login, data query and account change so you can audit who accessed your information and when.

Weekly Security Scans

Our infrastructure is scanned for vulnerabilities every seven days by third-party security firms; results are reviewed by our data protection officer.

Data Retention Policy

Account data is kept for up to five years after closure where local law permits; inactive accounts can request immediate deletion via support.

Your Privacy Rights and Choices

Yes. Open your account, go to Settings → Privacy & Data, and click 'Download My Data'. We will email you a copy of your name, contact details, account history, deposit and withdrawal records, device logs and cookie data within 48 hours.

We retain your account data for up to five years after closure where local law permits, so you can appeal a ban or retrieve transaction history if needed. You can request immediate deletion anytime by emailing [email protected] with your account email; we will confirm deletion within five business days.

No. Your personal information stays within demo slor and our payment processors (DANA, OVO, GoPay, QRIS operators). We do not sell, rent or share your data with marketers, affiliates or unrelated gaming sites. Our support team and fraud analysts are the only internal staff who can view your account.

Email [email protected] or use the 'Forgot Password' link on the login page to request a reset. We will send a link to your registered email; click it to create a new password. If you believe someone else accessed your account, contact support immediately and we will lock it and review login logs.

Cookies store your language choice, session token and play history so you do not have to log back in every visit. You can disable cookies in your browser settings, though you may need to re-enter your password each time. Some lobby features like saved game filters may not work without them.

Yes. Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted payment gateways operated by each provider; demo slor never stores your banking credentials. Your wallet or card details stay with your payment provider, not on our servers. Withdrawals are verified against your registered identity before transfer.

Contact our data protection officer at [email protected] with details of the incident. We will investigate within five business days and respond with findings. Depends on local law, you may have additional rights to lodge a complaint with your regional authority.

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